Cass Helstrip, a business owner never expected that something could go wrong when she and a friend moved out from their rented apartment. The two ladies arranged for furniture removal firm to pack their belongings in two separate containers, store it for a while before it will be delivered to their new address.
The ladies gave their best estimate on the number of boxes that will be required when they agreed on the contract but on the day of the move, it was found out that the boxes were not enough. They asked the furniture removal in advance to bring extra boxes which they failed to comply with. Since the agreement was on an hourly basis, the ladies ended up paying more than £600.
The ladies made the mistake of agreeing to an hourly rate but what was more frustrating was the unprofessional packing. The boxes did not have any labels so that Cass had to provide stickers to separate her stuff from her friend’s.
However, this is not the end of the story. The ladies were extremely frustrated when the stored goods were delivered to the family home. The sofa was covered with oily stains while the velvet chair had a big oily footprint. Re-upholstery is not option because the price is the same as buying new. The damage to the pieces of furniture was worth £2,000.
Some of the belongings that were returned to Cass were not hers and some of her own stuff was missing. She was not sure whether the stuff was lost or still in storage. The basic insurance was only £40 per item and Cass did not have extra cover.
Handy Moves, the furniture removal company, was not a member of any trade body that can provide a fair resolution to a dispute. Cass’ complaint resulted into a £400 compensation which was not really enough to cover her losses.
If you require home removal, your best option is Sydney furniture removalists so that you will not experience Cass’ misfortune. The furniture removalist will guarantee that every piece of belonging will be handled with care so that it will reach the destination safely. The rate offered is fair and affordable without hidden charges.